Stop Wasting Your Team on Calls AI Could Easily Handle.Reclaim Time. Multiply Impact. Save Thousands.
Your reps are buried in "what are your hours?" and "where are you located?" calls. Our AI handles the routine 60-70% so your team only talks to customers and callers who actually need them.
"Hi, I need to cancel my trip to Orlando next month."
"Hello! Thanks for calling. I can definitely help you with that. Let me pull up your reservation."
"I found your booking - Orlando departure on March 15th. I'm processing the cancellation now."
Watch AI Handle the Routine.
Your Reps Get the Real Opportunities.
Click on Julia (AI) to see how 60-70% of routine calls get resolved automatically. Click on Sarah, Mike, or Emma to see qualified callers who reach your human team.
AI screens callers & handles 67% before reaching reps
David Miller
• Apex HealthcareInbound • FAQ & Hours Queue
Duration: 0:45• Live Monitor
Hi, I'm calling to verify office hours and schedule a routine checkup for next Thursday.
Hello David! I can assist with both right now. Our Lehigh Valley clinic is open 8:00 AM to 5:00 PM EST.
I have an open slot with Dr. Vance on Thursday, March 20th at 10:30 AM. Shall I confirm that for you?
Yes, that works perfectly. Please book it.
Your appointment is confirmed! I've sent a calendar invite and SMS confirmation to your mobile.
Total Calls Today
Qualified Call Rate
of human calls reaching reps are verified qualified leads or buyers
Dr. Vance • March 20 @ 10:30 AM
Sent to (555) 382-9102
100% handled by AI agent • 0 human time
Your reps are drowning in calls that should be handled by an AI Agent.
Every "what are your hours?" call is a minute your best rep isn't spending with a qualified buyer or an important customer.
Peak-hour surges overwhelm your team
Abandoned calls, long holds, frustrated customers → lost revenue and damaged reputation.
Managers can't monitor quality in real time
Coaching happens after complaints, not before → problems escalate unnecessarily.
Inconsistent call handling across reps
Some customers get great service, others don't → unpredictable customer experience.
Manual CRM updates slow everything down
Incomplete notes, missed follow-ups, bad reporting → wasted opportunities.
"AI bots" fail when disconnected from data
Generic bots frustrate callers instead of helping → higher escalation rates.
After-hours calls go straight to voicemail
Prospects call when it's convenient for them → missed opportunities that never call back.
What if AI handled the 67% of calls that don't need a human—so your team only gets the calls that actually matter?
From Tens of Thousands of Random Calls to Real Conversations That Count
Our AI doesn't just answer phones. It qualifies, routes, and resolves—so your human reps only talk to customers and callers who actually need them.
Call Comes In
Any inbound call
AI Qualifies
Intent, urgency, value
Route or Resolve
AI handles or transfers
Reps Take Qualified Calls
Only calls needing humans
Handled by AI
Hours, directions, scheduling, FAQs, basic support—resolved without human intervention.
Qualified Conversations
When calls reach your reps, they're real customers or opportunities, not time-wasters or low-level tasks an AI agent can easily handle.
Three Things That Change Everything
Not just "AI for phones." A complete system that makes every call count.
See Every Call in Real Time
Live transcription lets managers monitor any call as it happens. Catch issues before they escalate. Coach in the moment, not weeks later.
- Live transcription across all active calls
- Monitor, whisper, or barge in with one click
- Searchable call records for QA and training
AI That Qualifies and Takes Action
Our AI doesn't just recite FAQs. It understands intent, asks the right questions, and knows when to transfer with full context, so reps hit the ground running.
- Handles routine calls end-to-end
- Warm transfers with full conversation context
- Learns your business, not generic scripts
CRM Updates Itself
Every call automatically updates your CRM. Notes, tags, follow-ups, deal stages, no more "I forgot to log that" or incomplete records.
- Auto-log calls, notes, and dispositions
- Create follow-up tasks and appointments
- Works with Salesforce, HubSpot, Dynamics & more
From Chaos to Clarity in 5 Steps
No rip-and-replace. No 6-month implementation. Your team keeps working while we transform how calls are handled.
Call Comes In
< 200ms response timeCustomer calls your main line. Before anyone picks up, our system identifies the caller, pulls their history, and prepares context—all in milliseconds.
AI Engages First
60-70% resolved without humanYour specialized AI Representative answers naturally, not like a robot. It asks clarifying questions, takes direct action in your CRM, answers routine inquiries (hours, location, pricing), and determines if this caller needs a human.
Qualified Calls Route Smart
Rep sees full conversation historyWhen a call needs a human, it's not just transferred—it's routed to the right rep with full context. Sales leads go to sales. Support issues go to support. No more "let me transfer you" loops.
Live Transcription + Monitoring
Monitor, whisper, barge—one clickManagers see every active call in real-time. Read the transcript as it happens. Need to help? Whisper to your rep (caller can't hear) or barge in if needed. QA happens live, not weeks later.
CRM Updates Automatically
Zero post-call admin workCall ends. CRM already has the notes, the transcript, the sentiment score, and the follow-up task created. Your reps move to the next call instead of typing for 5 minutes.
The Numbers That Actually Matter
Forget vanity metrics. Here's what changes when AI handles the routine and humans handle the important.
Fewer Low-Value Calls to Human Reps
From thousands of calls to hundreds of real opportunities. AI handles "what are your hours?" and "cancel my trip," so your team handles the stuff that truly deserves human attention.
Qualified Conversations
When a call reaches your rep, it's a real prospect or customer with a real need, not someone asking for directions or wanting a simple cancellation.
AI Response Time
No hold music. No "please wait." Callers get immediate engagement while your team focuses on qualified leads.
CRM Accuracy
Every call logged. Every note captured. No more "I forgot to update the record" or missing follow-ups.
Rep Productivity
Same team, more results. When reps only handle qualified calls, they tackle more issues with less burnout.
Post-Call Admin
Notes, transcripts, and follow-ups happen automatically. Reps hang up and move on—no typing required.
ET&T vs. "The Other Guys"
Most AI phone systems are glorified IVRs with a chatbot bolted on. We built something fundamentally different.
- AI that actually resolves calls67% of calls handled without human intervention
- Connected to your CRM + dataAI knows customer history, orders, appointments
- Live transcription + coachingSee every call in real-time, whisper to reps mid-call
- Intelligent qualification + routingRight caller → right rep → right outcome
- Automatic CRM updatesNotes, transcripts, follow-ups—zero typing
- 24/7 availability that worksAfter-hours AI handles calls like your best rep would
- Natural conversationsCallers can interrupt, change topics, speak naturally
Typical "AI" Phone Systems
The Status Quo- AI that just transfers callsGlorified IVR—still floods reps with low-value calls
- Disconnected from your data"I don't have access to that information"
- Review calls after the factProblems discovered days later via complaints
- Basic skills-based routingNo context, no qualification, just guessing
- Manual CRM entry requiredReps waste time typing instead of selling
- After-hours = voicemailMissed opportunities that never call back
- Rigid scripts only"Sorry, I didn't understand. Please say..."
The question isn't "Should we use AI?"
it's "Are we using AI that actually works?"
Built for High-Volume Operations
If your team fields hundreds of calls a day and many of them don't need a human, we're built for you.
Healthcare
Appointment scheduling, prescription refills, and insurance questions handled by AI. Clinical calls go to your team.
✓ AI handledTransit & Municipal
Route info, schedule updates, and service alerts. Complaints and complex issues route to agents.
✓ AI handledProperty Management
Maintenance requests, rent questions, and showing scheduling. Emergency calls go straight to your team.
✓ AI handledFinancial Services
Account balances, branch hours, and basic inquiries. Complex transactions and disputes go to advisors.
✓ AI handledE-commerce & Retail
Order status, return policies, and store hours. Complaints and sales opportunities go to reps.
✓ AI handledEducation Sector
Parent calls, attendance inquiries, and event information. Urgent matters and counselor requests go to your team.
✓ AI handledLegal Services
Appointment booking, document requests, and case status updates. New client intake goes to attorneys.
✓ AI handledContact Centers
Tier 1 support, FAQ handling, and call routing. Escalations go to senior agents with full context.
✓ AI handledDon't Take Our Word for It
Real operations. Real results. See how teams like yours transformed their call handling.
DelGo Community Transit Transforms a Fragile Phone System Into 24/7 Reliability
Serving nearly 100,000 shared rides annually in Delaware County, PA, DelGo's old phone system was holding them back. Three-hour outages. Months-long waits for simple changes. Support queues that ate into team time. After partnering with ET&T, their AI voice bot now handles ride cancellations and routine inquiries around the clock—while their team focuses on the riders who need real help.
"Customers and riders appreciate the faster, more accurate service. It keeps us responsive, accessible, and aligned with our mission of helping senior citizens across the county."
"ET&T has allowed us to focus on what we do. Most businesses aren't in the IT business, and it's nice to have a trusted partner handling that. We can feel confident our data's protected and our team has the service they need. They've really allowed me to rest easy knowing we're taken care of."
"TransNet serves some of the most vulnerable members of our community, and reliable technology is key to delivering on our mission. ET&T has been a trusted partner helping us stay on the forefront of innovation. Their team truly understands our needs and provides solutions that support both our operations and our growth."
"As a legal profession, we're bound by strict measures of confidentiality. ET&T monitors our systems for protection and function, understanding that our mission is to put our clients' needs first. They allow us to be legal professionals with a level of comfort knowing our technology is monitored appropriately."
See Your Calls Transform in 15 Minutes
No sales pitch. No pressure. Just a live demo showing exactly how AI would handle your routine calls—and what your team would do with all that freed-up time.
15 minutes. No commitment. See it work.
What's Included in Every Deployment
We don't just install software and disappear. Here's everything you get when you partner with us.
Discovery & Call Flow Audit
We analyze your current call volume, common inquiries, and existing workflows to identify exactly what AI can handle.
- Call recording analysis
- Common inquiry categorization
- Custom AI-handled percentage estimate
AI Persona & Script Configuration
We configure your AI representative to match your brand voice, handle your specific FAQs, and know when to route.
- Custom greeting and tone settings
- FAQ and knowledge base import
- Escalation rules and routing logic
System Integration & CRM Setup
We connect to your existing phone system and CRM so everything flows automatically—no manual data entry.
- Phone system integration (no hardware changes)
- CRM bi-directional sync
- Automatic record creation and updates
Team Training & Dashboard Access
Your team gets hands-on training on the monitoring dashboard, including monitor, whisper, and barge features.
- Live training sessions for managers
- Rep orientation on new call handling
- Documentation and quick-start guides
Ongoing Optimization & Support
We continuously monitor performance and refine the AI to handle more call types over time with priority support.
- Monthly performance reviews
- AI script refinement based on data
- Priority technical support
Is This Right for You?
- • High call volume (500+/month)
- • Many repetitive inquiries
- • Team stretched thin on phones
- • Using a modern CRM
- • Want better call quality insights
- • Low call volume (<100/month)
- • Every call is unique/complex
- • No CRM (spreadsheets only)
Questions We Hear Often
Straight answers. No jargon. Just what you need to know.
Ready to Stop Wasting Time on Calls That Don't Matter?
Let AI handle the "what are your hours?" calls so your team can focus on the conversations that actually grow your business.